Customer Support

Existing User support.. Click here..

Click on the questions below to learn more about our software:

• Is your software guaranteed?
• Who can apply?
• What are your system requirements?
• What is e-file?
• What’s the fastest way to get my refund?
• Can I file a federal return without a state return?
• Can I start a return one day and finish it another?
• How will I know if your software will support my financial situation?
• What federal forms are supported by your software?
• What state returns are supported by your software?
• Is my information secure?
• How can I pay for your service?
• How can I pay the IRS if I owe them money?
• When will I receive my refund?

Is your software guaranteed?
Yes. Your satisfaction is guaranteed. Top

Who can apply?
If you are qualified to mail in a federal tax return, you are qualified to use our software and apply online. Top

What are your system requirements?
A connection to the Internet (14.4Kbps or higher is recommended)
Web browsing software that enables secure connections:
- Web TV
- Microsoft Internet Explorer
- Netscape/AOL
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What is e-file?
E-file allows you to electronically file your tax returns with the IRS. In other words, rather than send your tax return via US Post, you send your tax return via the Internet. E-file allows higher accuracy of your return and faster refunds. Top

What’s the fastest way to get my refund?
The fastest option is to e-file and choose Direct Deposit. It will take the IRS about 7-10 days to deposit your refund after acceptance of your return. Top

Can I file a federal return without a state return?
Yes. You do not need to file both federal and state returns at the same time.  Top

Can I start a return one day and finish it another?
Yes. With our software, you can complete your return at your own pace. You can take a break of an hour or a week. Just log-off and log-on when it’s convenient. To log-on, click the Existing User link that appears on most pages on our site. Top

How will I know if your software will support my financial situation?

If any the financial situations below describe you, we’re the right online tax software for you.

You received income from:
- Wages, salary, or tips
- Interest income
- Unemployment compensation
- State or local income tax refunds
- Social security benefits

You would like to take any of the following credits:
- Earned Income Credit (EIC)
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What federal forms are supported by your software?

1040EZ
- W2 Wages & Earnings
- 1099G Unemployment Compensation

1040
- W2 Wages & Earnings
- W-2G Gambling Winnings
- 1099G Unemployment Compensation
- 1099R
- Schedule A
- Schedule B
- Schedule D
- Schedule EIC
- Form 2106
- Form 2441
- Form 3903
- Form 4137
- Form 8812
- Form 8863
- Form 8880
- Form 8888
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What state returns are supported by your software?
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• California

• Georgia

• Kansas

• Illinois

• Michigan

• New York

• Ohio

• Pennsylvania

• West Virginia

Is my information secure?
Absolutely. Maintaining your privacy is one of our top priorities. All data that you enter is completely secure. We will not share your personal information with any outside parties. We take the security of your data very seriously. For more information, please see our privacy policy. Top

How can I pay for your service?
We accept most major credit cards. Top

How can I pay the IRS if I owe them money?
We support Direct Debit, or you can mail in your payment using Form 1040
V. Top

When will I receive my refund?
If you e-file and use direct deposit, you should receive your refund in about 7-10 days after the IRS has accepted your return. Otherwise, it takes the IRS about 6 to 8 weeks to mail a refund check. Top

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